FAQs

About ‘By Jean Michel’–the Brand

  • Jean-Michel Gires was a prestigious and well-respected leader in the oil & gas industry. He was also a traveller, storyteller, modern art photographer, and impressionist lover. He eventually delved into his passion for photography and contemporary art and travelled across the world to capture his unique designs.

  • ‘By Jean Michel’ was started by Jean-Michel and his wife, Agung. Jean-Michel wanted the opportunity to share his unique skills in photography and love for contemporary art with the world. With this, Agung proposed to print his creations on silk scarves. Moving forward, the brand has bridged luxury and art, reflecting the hidden beauty Jean-Michel discovered around the world onto wearable art.

  • All pictures were taken by Jean-Michel Gires himself. Jean-Michel travelled to 105 countries and captured unique perspectives of a place where most often overlook. Inspired by his own travels of seeing new cultures and landscapes, Jean-Michel brought in unique and natural designs of the world onto wearable art.

    Following Jean-Michel’s passing, a trove of hidden treasures was left behind holding a vast number of new designs from his photography and painting. With hidden designs left behind, Jean-Michel’s legacy and his unique contemporary art designs will live on.

About the Product

  • Yes, we have them in stock in Calgary, Canada. We have a limited supply of stock per design.

  • We have a showroom in Calgary, Canada. You can send us an email at hello@byjeanmichel.com to book an appointment for yourself and your friends.

  • All By Jean Michel products are lovingly designed in Canada, but crafted with care across the world. Our silk square scarves, ties, twilly are made in France. Our silk long scarves, wine pouch, silk masks are made in Bali. Our leggings, tote bag, and makeup bags are made in Canada.

    All our products are made internationally made to be worn by you. Whatever piece you wear, you’ll discover both the beauty of Jean-Michel’s images and the tale of each country it’s crafted in. Once completed, all wearable art pieces are sent back to Canada to be packaged and prepared for purchase.

  • All of our designs were made by Jean-Michel prior to his passing. We don’t receive our designs from anywhere else except the heart of the brand, Jean-Michel himself.

  • All of our manufacturers were hand-picked. Prior to our selection, we visited the establishments of well-respected and well-trusted sources to produce our silk scarves. We believe in equal pay and equal rights in the production of our products. We do not compromise ethics for price.

  • At the moment, we are not making custom designs since the passing of Jean-Michel. However, Jean-Michel has left a treasure trove of designs captured in almost every city around the world. This means that opportunities for corporate gift collaborations are very possible but not for personal custom designs.

  • We have worked in the past with various organizations to create custom designs to gift to their employees and donors. Read more on corporate gift collaborations and purchasing wholesale.

Orders

  • Shopping at By Jean Michel is easy:

    1. Click ‘SHOP’ in the top left menu and click on your preferred style.

    2. Once you have found an item, click on the ‘PURCHASE’ button.

    3. Review and edit item quantities in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.

    4. Click on ‘CHECK OUT’ to complete your order.

    You will then be taken through the checkout process where you can edit or confirm your order, create or log-in to your account, enter your delivery and payment details and confirm your purchase. You can choose to register with the site to purchase online. This requires you to enter your name, contact details and create a password for your account.

  • Yes, you can order over the phone. Please call +1 403-973-4833 between 10 am and 6 pm (MST), Monday to Friday. We will be delighted to assist you with your purchase.

  • All items are in stock unless "OUT OF STOCK" or “PRE-ORDER” is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

    If the product you want to buy is out of stock, please contact us by emailing hello@byjeanmichel.com or call +1 403-973-4833 between 10 am and 6 pm (MST), Monday – Friday.

  • Each scarf is wrapped carefully in our signature black velvet pouch packaging. Should your purchase be a gift, you can select to add a personalized message at checkout. We will then handwrite the card on your behalf.

  • When you complete the checkout process you will receive an email confirming your order details and that the order has been received.

  • We can exchange an item or edit your billing and shipping details before your purchases have been prepared for dispatch. It takes 24 hours for us to prepare your packaging.

    If you need to make any amendments, please call +1 403-973-4833 between 10 am and 6 pm (MST), Monday to Friday for assistance. However, we are unable to combine orders or add pieces to an existing order once it has been placed.

  • By Jean Michel offers gift vouchers online with no expiry date. Gift cards cannot be refunded for cash.

Shipping & Delivery

  • We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

  • We offer complimentary and standard free shipping through Canada Post within Canada. International shipments are sent through DHL. The shipment delay will depend on their schedule. Make sure you order early so that your package will be delivered in due time.

  • If you have a specific deadline to receive an order, please email us at hello@byjeanmichel.com and we will be happy to assist you. If the product you want to buy is out of stock, please contact us by emailing hello@byjeanmichel.com or call +1 403-973-4833 between 10 am and 6 pm (MST), Monday – Friday.

  • Once your order has been dispatched, you will receive an email confirmation of your shipping details and your airway bill number to track your package.

  • All international deliveries are shipped on a DDU (delivery duty unpaid) basis, which means that once your order arrives at its destination you may be required to pay import duties, customs, and local sales taxes levied by the country you are shipping to in order to release your order from customs. These charges remain the responsibility of the customer, we have no control over them and cannot predict what they may be.

    Please note that cross-border deliveries may be subject to opening and inspection by customs authorities. You are considered the importer of record for items you order through our website and must comply with all laws and regulations of the country in which the items are to be delivered.

Return Policy

  • As we are a small business standing behind the quality of our scarves, we cannot issue refunds for change of mind (only for defects in quality). If you are unsure which colour/pattern you want to purchase, we can have a Zoom session in our Showroom or if you are in the Calgary area, please visit us for Private Shopping. After purchase, if you need to exchange your scarf for another colour/pattern in our Shop, we are happy to do the exchange minus the shipping costs associated with the exchange. Make sure you read this Return Policy before you order.

Privacy Policy

  • In order to ensure a secure shopping environment, we use secure socket layer (SSL) technology. This encrypts and protects the data sent by you over the Internet. Where SSL is enabled you will see a padlock icon appear in your browser that you can click on to find out information about the SSL digital certificate registration.

    For more information, view our Privacy Policy.

  • Please be assured that we take data protection seriously. Any information that you provide to us will be stored and processed in accordance with the Data Protection Act 1998. We will hold and transmit your information in a safe, confidential, and secure environment.

    For more information, view our Privacy Policy.

  • We will send updates on new collection releases and new stories of By Jean Michel’s designs. We will also provide ‘how to’ tutorials of how to wear and style our silk scarves.

  • If you wish to be removed from our mailing list you can click the ‘UNSUBSCRIBE’ button on any of our email newsletters.

  • Click on ‘Login’ in the top menu, type in your email address, and press “Send reset link”. This will prompt you to your email. You’ll receive an email with steps to change your password.