Return Policy

As we are a small business standing behind the quality of our scarves, we cannot issue refunds for change of mind (only for defects in quality). If you are unsure which colour/pattern you want to purchase, we can have a Zoom session in our Showroom or if you are in the Calgary area, please visit us for Private Shopping. After purchase, if you need to exchange your scarf for another colour/pattern in our Shop, we are happy to do the exchange minus the shipping costs associated with the exchange.

Before placing your order, please note the following:

  • Since all of our items are digitally printed, there may be variations between or even within an order.

  • For leggings, they are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

If there is an issue with your order, we will be happy to work with you to come to a solution.

  • In order to resolve cases, you must contact us within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and Indonesian orders or within 15 days for international orders or we may not be able to help resolve the issue. If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8 hours of the order being placed or by the following business day if the order was placed over the weekend.

  • When contacting us with an issue, please be sure to include photos for our reference.

  • You may contact us at hello@byjeanmichel.com with your pictures and comments.

In the case where we agree a return is necessary:

  • All returns will be handled on a case by case basis.

  • Returns must be received within 30 days to the address we’ll provide to you.

  • In most cases, BY JEAN MICHEL does not cover the shipping cost of a returned item.

  • Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.

  • If you are entitled to a replacement or refund, we will replace the product, or refund the purchase price using the original method of payment.